Shipping & Returns
Shipping Policy
At Vortex Mobility, we prioritize delivering your electric mobility solutions promptly and safely. Our shipping policy outlines the various methods we use to ensure your e-bike or parts arrive at your doorstep in perfect condition. We offer competitive shipping rates and work with trusted carriers to provide a seamless delivery experience throughout Mexico.
For your convenience, we ensure that you’re informed about the packaging and handling of your orders. We encourage you to reach out if you have any specific shipping inquiries or need assistance with your order.
Return & Exchange Policy
Your satisfaction is essential to us at Vortex Mobility. If you are not completely satisfied with your purchase of an e-bike or any of our parts, we offer a clear return and exchange policy. We understand that sometimes things don’t work out as planned. That's why we have made the return process straightforward to ensure you can shop with confidence.
Whether you've changed your mind or received a product that doesn’t meet your expectations, our team is here to help you navigate the return process smoothly. Please refer to our detailed guidelines for more information on how to initiate a return or exchange.